Before calling in any tradespeople, it's important to know who to call first and when their roles overlap. This can help prevent unnecessary costs and ensure the right professional is on the job.
Here are some key questions to consider:
- Is the issue related to gas or electricity?
- If it's gas, call a plumber. - Is water leaking from the hot water cylinder?
- Call a plumber. - Is the Hot Water Cylinder Isolation switch on?
- If yes, call an electrician. For assistance, call JMW Electrical 021 289 5444 - Has the Main Circuit Breaker tripped, or is the switchboard/meter board not working?
- If you're unsure, call JMW Electrical 021 289 5444 - Can JMW Electrical replace a hot water cylinder element?
- Yes, - Can a plumber change the element?
- Yes, but they can't wire it in unless they are electrically endorsed.
By identifying the problem and the appropriate trade, you can save money and time. When you call JMW, they will ask specific questions to ensure they bring the necessary materials to fix the issue efficiently.
A common situation we encounter is a customer saying, "We have no hot water, and the plumber said we need an electrician." In this case, we assess the situation based on the answers to the questions above.
If the hot water cylinder is not leaking and seems intact, the issue might be:
- A blown element, or
- A faulty ripple relay preventing the power company from switching it on.
Most often, it's a blown element, which requires a qualified electrician to replace. At JMW Electrical we can handle this without needing a plumber, provided the cylinder is between 5-10 years old, has no leaks, and can be drained easily.
Once repaired, it may take a couple of hours for the cylinder to reach temperature again, allowing you to enjoy hot showers.